Refund & Return Policy

1. Refunds

• We offer refunds for eligible products/services if they are faulty, damaged, or not as described.

• To request a refund, please contact our Customer Service within 14 days of receiving the product.

• Refunds will be processed to the original payment method within 7–10 business days after approval.

2. Returns

• Products can be returned in their original packaging and condition.

• Customers are responsible for return shipping unless the item is faulty or damaged.

• Once the return is received and inspected, we will notify you of the approval or rejection of your refund.

3. Transaction Currency

• All transactions are conducted in Great British Pounds (GBP).

4. Export Restrictions

• We currently do not export products/services to Russia, North Korea, or China.

5. Contact for Refunds & Returns

• Email: support@pwcrystals.com

• Phone: +44 7729 383281